Payment On Hold help

Action required:

A Reason Code indicates an Invoice to PO discrepancy whereas a Payment Block indicates an account issue. A Reason Code and Payment block may both be present:

• If a Reason Code is present: A ticket has already been created for this invoice and is being worked by AP and your Buyer. Please follow the 'next steps' corresponding to the reason code listed in the detailed status to correct the discrepancy. If a reason code is cleared but the payment block remains, payment will remain on hold:  

Reason Code	Short Text	Long Text	Additional Notes/Next Steps
DD	Misc. Material Block	Invalid Material Number	An invalid material code exists on the invoice that does not match or is missing from the purchase order and is preventing payment. Next Steps: Please remove the invalid material and resubmit OR contact your Buyer to correct.
DDF	Mat./Fee Block	Invalid Material ID and Unapproved Fee	The invoice contains an invalid material code that does not match or is missing from the purchase order as well as an unapproved fee. Next Steps: Please remove the invalid material & fee and resubmit OR contact your Buyer to correct.
FF	Fee Block	Unapproved Fee	An unapproved fee exists on the invoice and is not listed on the purchase order. Next Steps: Please remove the fee OR contact your Buyer to correct.

• If a Payment Block is present: please follow the 'next steps' corresponding to the payment block listed in the detailed status. Once the block is removed, the payment will release per the payment terms. If a payment block is released but the reason code remains,payment will remain on hold:

Payment Block	Description	Additional Notes/Next Steps
B	Verify Banking Info	Banking Verification is required and Medline’s request remains pending with your company. Next Steps: This process is handled by the AP Bank Change team via a different site If a ticket does not exist, submit a request to the AP Bank Change Site. If a ticket already exists, the team is awaiting a response from your bank change contacts to proceed with the change.
R	Invoice Discrepancy- Pricing Issue	Invoices are systematically blocked when there is a discrepancy between the Purchase Order price and the Invoice Price.  Next Steps: Please work the Overbill Letter sent to your designated email address on file. If no OBL letter was received, submit a request to the AccountsPayable help center to have the hold resolved. Select “AP Overbill”
U	Uncashed Check Issue	A Check was issued by Medline and it remains uncashed. The vendor should have received a request from Medline to verify remit details. Next Steps: Send an email to [e-mail] to resolve.
All other	Misc AP Hold	Miscellaneous AP Holds need to be resolved by working with an AP agent. Next Steps: Submit a request to the AccountsPayable help center to have the hold resolved. Select “Past Due Invoice: Submit or status Inquiry”

• Related Invoices are subsequent transactions that may indicate an issue with the quantity received. If the Reason Code is cleared but the quantity issue remains, the invoice will change to a “Missing Goods Receipt” status. Once all discrepancies are resolved on the invoice, the payment will release.